Leadership Commitment
Secure management buy-in with a clear vision, commitment, and resource allocation for the SMS, ensuring the right policies and roles are in place.
+91-98995 89111
Itsec@alliedboston.com
ISO/IEC 20000-1 : 2018
ISO 20000-1 specifies requirements for delivering and managing high-quality IT services. It enables organizations to improve service efficiency, customer satisfaction, and alignment of IT services with business needs.
ISO/IEC 20000-1 : 2018
ISO/IEC 20000-1 is the globally recognized standard for IT Service Management (ITSM). It provides a framework that helps organizations establish, implement, maintain, and continually improve a service management system to meet customer and business needs. Aligning IT services with business objectives ensures consistency, reliability, and measurable improvement in service delivery.
This standard is particularly valuable for organizations that want to demonstrate their ability to manage IT services effectively, improve service quality, reduce risks, and enhance customer satisfaction. Whether you are an internal IT department or an external service provider, ISO 20000-1 helps you gain trust, streamline operations, and maintain competitiveness in today’s digital-first business environment.
Safeguarding what matters most:
Service Reliability
Minimizes downtime and ensures vital IT services remain consistently available to users and customers.
Data Security
Embeds information security controls and alignment with global standards to keep sensitive data protected.
Operational Resilience
Strengthens organizations’ ability to anticipate, manage, and swiftly recover from service disruptions or incidents.
Regulatory Compliance
Helps meet legal, contractual, and industry requirements, reducing risk and protecting your business reputation.
How To Establish ISO/IEC 20000-1 : 2018?
-
-
Scope Definition and Planning
Define the boundaries of service management, identify key processes, risks, and set strategic goals for the SMS.
-
Process Design and Documentation
Develop and document service management processes, control measures, and procedures that align with business objectives and standard requirements.
-
Implementation and Training
Roll out processes, provide training for all relevant staff, and embed the SMS in daily operations to ensure full understanding and compliance.
-
Continuous Improvement and Review
Monitor performance, conduct internal audits and management reviews, and drive ongoing improvements using data, feedback, and corrective actions.
Compliance Management System
ISO 31000 : 2018
ISO 27001 : 2022
ISO 28000 : 2022
ISO 55001 : 2024
ISO 27701 : 2025
ISA / IEC 62443
ISO 22301 : 2019
ISO 42001 : 2023
Our Engagement Model
Discover & Define
Mind the Gap
Assess & Treat Risks
Deploy Controls
Monitor & Improve
Backed by globally recognized
certifications
How We Support
Our Partners
Industries We Serve
Why Organisations Choose Us
Every organisation deserves a cybersecurity partner that delivers clarity, confidence, and technical excellence. At Secure n Comply, we combine deep domain expertise, industry-leading certifications, and modern security frameworks to address today’s complex cyber and compliance challenges effectively. Our customer-first mindset ensures solutions are practical, scalable, and aligned with your business goals. By leveraging advanced technologies and a proactive approach, we help organisations strengthen resilience, maintain compliance, and stay secure from day one and beyond.
-
Innovative Security
-
Trusted Solutions
-
Client Focused
-
Certified Experts
0+
Applications secured
0+
IPs Secured
0+
Cybersecurity Projects
0+
Compliance
Read Our Latest
Blogs
January 30 , 2026
